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Last Updated: November 2025

Tru Refreshers Cleaning and Sanitizing Services LLC (“Tru Refreshers,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or interact with us.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

A. Information You Provide

• Name
• Phone number
• Email address
• Service address
• Business name (if applicable)
• Payment details (processed through secure third-party providers)
• Information submitted via contact forms, quote requests, or booking forms

B. Automatically Collected Data

• IP address
• Browser type
• Device type
• Pages visited
• Date/time of visits
• Cookies and analytics data

C. Service Data

We may collect details necessary to complete a cleaning or sanitizing service, including:

• Property details
• Service notes
• Photos with your consent (for records, insurance, or documentation)

2. How We Use Your Information

We use your information to:

• Provide and manage cleaning/sanitizing services
• Respond to inquiries
• Contact you regarding appointments or invoices
• Improve our website and services
• Process secure payments
• Send promotional messages (only with consent)
• Maintain internal business records
• Meet legal or regulatory obligations

3. Sharing of Information

We do not sell your personal information.

We may share information only with:

• Service providers helping us operate our business
• Payment processors (e.g., Square, Stripe, PayPal)
• Insurance companies (if required)
• Scheduling, invoicing, or communication platforms
• Government agencies if required by law

All third-party partners must keep your data confidential.

4. Cookies & Tracking

Our website may use cookies or analytics tools to:

• Improve website functionality
• Analyze user behavior
• Enhance your experience

You may disable cookies in your browser, but some website functions may not work properly.

5. Data Security

We take reasonable steps to protect your information, including:

• Secure transmission
• Limited access
• Professional third-party processors

Although we use security measures, no online system is 100% risk-free.

6. Your Privacy Rights

You may request to:

• Access your information
• Update or correct your information
• Request deletion (unless legally required to retain it)
• Opt out of marketing communications

Contact us using the details below to exercise these rights.

7. Children’s Privacy

Our website and services are not intended for individuals under 18, and we do not knowingly collect children’s information.

8. Third-Party Links

We may link to third-party websites. We are not responsible for their content or privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Tru Refreshers Cleaning and Sanitizing Services LLC

Email: services@trurefreshers.com

Address: Houston, TX 

Terms & Conditions

Last Updated: November 2025

Welcome to Tru Refreshers Cleaning and Sanitizing Services LLC (“Tru Refreshers,” “we,” “us,” or “our”). By accessing our website or booking our services, you agree to the following Terms & Conditions. If you do not agree, please refrain from using our site or services.

These Terms apply to all visitors, clients, and users of our website and services.

1. Services Provided

Tru Refreshers offers:

• Residential cleaning
• Commercial cleaning
• Sanitizing and disinfecting services
• Special cleaning services (move-in/move-out, deep cleaning, etc.)
• Other cleaning-related services as agreed

Service availability may vary by location.

We reserve the right to refuse service to anyone for safety or operational reasons.

2. Booking & Appointments

A. Scheduling

Appointments may be scheduled through:

• Website forms
• Phone
• Email
• Approved third-party platforms

B. Appointment Confirmation

Bookings are confirmed once:

• Details are received and approved
• Deposit (if required) is paid

C. Access to Property

Clients must provide safe, legal access to the property at the scheduled time.

Failure to provide access may result in:

• A cancellation fee
• Rescheduling fees

3. Pricing & Payments

A. Quotes

Any estimate provided is based on information given by the client.

Prices may change if:

• The property is larger than described
• The condition requires extra time or labor
• Additional services are requested on-site

B. Payments

We accept:

• Cash
• Card payments
• Digital payments (Zelle, Cash App, etc., if offered)
• Invoices issued through our payment platforms

Payment is due:

• Upon completion of service or
• As stated in your invoice

C. Late Payments

Invoices not paid on time may accrue:

• Late fees
• Service interruptions

4. Cancellations & Rescheduling

To avoid fees:

• Cancellations or changes must be made at least 24 hours before your appointment.

Fees may apply for:

• Same-day cancellations
• No-show appointments
• Inability to access the property

If you want, I can write a stand-alone Cancellation Policy for your site.

5. Client Responsibilities

You agree to:

• Provide accurate information about your property
• Secure pets during the cleaning visit
• Remove fragile or valuable items, or notify us beforehand
• Ensure workers have a safe environment

We are not responsible for:

• Pre-existing damage
• Items left in unstable or dangerous positions
• Items not disclosed as fragile

6. Satisfaction Guarantee

If you are not satisfied with the completed work:

• Notify us within 24 hours, and
• We will arrange a touch-up or resolution if appropriate

Refunds are not guaranteed and are considered on a case-by-case basis.

(If you want a stronger guarantee policy, I can create one.)

7. Liability & Limitations

Tru Refreshers is not liable for:

• Damages due to unsafe property conditions
• Pre-existing damage
• Non-disclosed fragile items
• Mold, mildew, or hazardous materials
• Losses caused by misuse or negligence outside our control

We maintain general safety standards, but no cleaning company can guarantee complete elimination of viruses, bacteria, or pathogens.

8. Photography & Documentation

We may take before-and-after photos for:

• Quality control
• Customer communication
• Insurance documentation

Photos will not be used publicly without your consent.

9. Termination of Services

We may terminate services if:

• Conditions are unsafe
• Payment is not made
• Repeated cancellations occur
• Staff is treated in a disrespectful or unsafe manner

10. Website Use

By using our website, you agree not to:

• Copy or misuse website content
• Attempt to breach website security
• Submit false or misleading information

All content (text, logos, graphics) is the exclusive property of Tru Refreshers.

11. Third-Party Links

Our website may contain links to third-party tools or platforms.

We are not responsible for the content or actions of third-party websites.

12. Changes to Terms

We may modify these Terms at any time.

Updated versions will be posted on this page with a new “Last Updated” date.